Power outage impacting site

The building in downtown Seattle which houses our data center, and many other data centers, was performing electrical tests this evening. The testing didn't go as planned and took out the UPS that services the floor where our servers are located.

The Eyejot site is currently down. System recovery efforts have been initiated.

We regret any inconvenience this may have caused you and will do our best to restore service as quickly as possible.

Planned Maintenance February 27 at 11PM PST

We're planning on performing maintenance on the Eyejot database Saturday evening, February 27, 2010 at 11PM PST (7AM GMT Sunday February 28, 2010). We anticipate some services to be slow or disabled for approximately 30 minutes. If you have any questions or concerns, please direct them to our support team.

In-message video viewing and support for the Apple iPad

We're happy to announce that we've turned on universal and automatic MPEG4/H.264 encoding within the Eyejot platform. We've long supported this format but tended to only encode files on an as-needed basis to support iPhone users and users utilizing our video RSS support.

This change means that every message created with Eyejot is now available in both Adobe Flash (FLV) and MPEG4/H.264. So, if you use an email client that supports HTML5's new <video> tag (such as Apple's mail client) you'll be able to watch your Eyejot messages directly in your email program, without having to launch an external browser session.

It also means that we'll be able to support Eyejot on the upcoming Apple iPad directly.

 

System maintenance Sunday October 4, 2009

We will be performing maintenance on our systems on October 4, 2009. You may experience intermittent difficulty accessing one or more of our systems. We apologize for any inconvenience this may cause.

New Terms of Service

We've posted new Terms of Service for Eyejot that took effect September 26, 2009. We encourage all our users to examine and read the online document. We have also replaced the link to our privacy policy that appeared at the bottom of all our web site pages with one to the new Terms of Service. You can now reach the privacy policy document through the TOS.

Deliverability enhancements for Eyejot messages

We have made some changes to our outbound email processing services this evening by adding DomainKeys Identified Mail (DKIM) support. What this means, basically, is that our outbound email will now carry cryptographic headers that Yahoo and a few other ISPs recognize. They'll treat our email differently and try to deliver it more efficiently to their users. The crypto part means that they can be guaranteed that the email they receive from our servers is genuinely from us.

If you send Eyejots to friends or colleagues with Yahoo mail addresses please let us know if you discover your video mail getting delivered more reliably.

System maintenance and possible downtime

Our Internet bandwidth provider is performing maintenance on their long-haul fiber services that carry traffic between Seattle, WA and Sacramento, CA on September 4, 2009.

The work will be performed between Midnight, Pacific Time (-8GMT; 3AM Eastern Time) and 6AM, Pacific Time. An exact start time has not been provided to us but if an outage occurs it is supposed to be for less than one hour.

Planned maintenance alert

Eyejot's servers will experience between 5 and 10 minutes of downtime on Wednesday, April 15, 2009 at 6PM PDT. Our colocation facility is performing maintenance in an area that houses the optical fiber lines that provide our Internet service. The interruption is expected to be very brief.