Potential Hurricane Irene Service Interruptions for Eyejot

A note to our customers: Numerous Eyejot services operate within Amazon's AWS cloud computing umbrella and several of our virtual servers and resources are located in Northern Virginia, outside of Washington, DC. In the event that the hurricane disrupts services for Amazon, it's possible those events will cascade and also impact Eyejot. We will continue to monitor our services and report accordingly.

New way of customizing template colors in Eyejot

We've added a new way of customizing your standard Eyejot template colors after some users reported having trouble using our Template Tuner. You'll find our new Manual Color Settings interface through your Profile page on the Customization tab, next to the Template Tuner link.

After you click the new link you'll be exposed to a panel that lets you edit all fourteen (14) of our standard template CSS elements. If you're working with a specific set of colors and want to manually enter them, you can paste their values directly into the edit fields on this page. If you'd like to choose colors from a pallate you may do that by clicking on the lower right-hand corner of the color picker control next to each field.

Press the Save Color Settings to save your settings. To help you become familiar with the various CSS field names we've included an element map which can be revealed by pressing the link labeled Display guide which will display this image.

SMS alerts working!

Since migrating the Eyejot platform into the cloud we've had a few configuration issues that have impacted some of our services. Our SMS alerts were being rejected because of the way were were formatting our outbound messages and the fact that were were being sent through a new email service.

We're happy to report we've rectified the issue. Our SMS alerts are now being properly formatted and delivered.

Soon, though, this feature will become less important as we roll out our mobile apps and employ native notification alerts through the iOS and Android platforms.

Compositing issue resolved

After a minor configuration tweak the compositing issue some users were experiencing has been resolved. We're tracking an issue with profile pictures and hope to have that resolved shortly as well.

Known image compositing issue

We are aware of an image compositing issue that causes single frame image previews of videos to not properly render. These are the images that show a frame from your video and have a "play" arrow composited over top.

We're working on rectifying the issue as quickly as possible and appreciate your patience.

Phase one of our migration is complete

We've completed phase one of our migration. It took several hours longer than aniticpated and we regret any inconvenience this may have caused our users. We'll be monitoring the platform over the next several hours and days to make sure that our service is operating properly. If you notice behavior that isn't expected or desired, don't hesitate to contact us through our contact page.

Configuration work initiated

We're performing some configuration work on the site. You may encounter some page errors or notifications that a particular server isn't operational. We're aware of these issues and they're tied to the work we're doing. Thanks for your patience.

Migration work starting

We're initiating our migration work at 4PM PDT (GMT-7). The next few hours will mostly be related to copying over our database from a live replicated server and bringing up all our resources on several servers running inside our cloud vendor's environment.

Additional updates will be provided as events dictate.

Eyejot Migration Planned for May 18, 2011

Several months ago we advised our customers that Eyejot would be moving its computing resources into the cloud in order to better meet client demand and support scaling and future growth.

We're now ready to begin that transition and will be doing so today, Wednesday evening May 18, 2011 starting at 6PM PDT (GMT -7). During our maintenance window the site will remain operational. However, some details are important to note:

1. Customers are discouraged from creating and sending new Eyejot messages between 4PM PDT on May 18 and 10PM PDT on May 18
2. Messages sent before 6PM PDT on May 18th may take up to 24 hours to migrate to the new siteWe have been planning for this transition for quite some time.

While we anticipate it being performed successfully, there's always a remote chance something will cause us to suspend the migration.

We will post updates here as often as events dictate. If you have any questions, please don't hesitate to reach our support team. You can find email links on our contact page. 

Eyejot systems operational

Our emergency maintenance work following an unexpected loss of both primary and backup power has been completed and the Eyejot systems have been restored to their operational state. Beside the inconvenience to you, our customer, we were disappointed that the power failure broke some records of ours. Some of servers had been operating, non-stop, for more than three (3) years!

Our data center is located in downtown Seattle in the Westin building - one of the major "meet-me" points for data traffic in the Pacific NW. The failures were a result of the building electrical systems going through tests that, unfortunately, caused a cascading error that resulted in our co-location provider's uninteruptable power supply (UPS) failing - taking down not only our site, but many others.

We hope to have our entire platform moved over to cloud resources managed by Amazon within the next few weeks. We're eager to complete this important migration so that we can introduce our mobile applications and increase capacity for all users.