Known image compositing issue

We are aware of an image compositing issue that causes single frame image previews of videos to not properly render. These are the images that show a frame from your video and have a "play" arrow composited over top.

We're working on rectifying the issue as quickly as possible and appreciate your patience.

Phase one of our migration is complete

We've completed phase one of our migration. It took several hours longer than aniticpated and we regret any inconvenience this may have caused our users. We'll be monitoring the platform over the next several hours and days to make sure that our service is operating properly. If you notice behavior that isn't expected or desired, don't hesitate to contact us through our contact page.

Configuration work initiated

We're performing some configuration work on the site. You may encounter some page errors or notifications that a particular server isn't operational. We're aware of these issues and they're tied to the work we're doing. Thanks for your patience.

Migration work starting

We're initiating our migration work at 4PM PDT (GMT-7). The next few hours will mostly be related to copying over our database from a live replicated server and bringing up all our resources on several servers running inside our cloud vendor's environment.

Additional updates will be provided as events dictate.

Eyejot Migration Planned for May 18, 2011

Several months ago we advised our customers that Eyejot would be moving its computing resources into the cloud in order to better meet client demand and support scaling and future growth.

We're now ready to begin that transition and will be doing so today, Wednesday evening May 18, 2011 starting at 6PM PDT (GMT -7). During our maintenance window the site will remain operational. However, some details are important to note:

1. Customers are discouraged from creating and sending new Eyejot messages between 4PM PDT on May 18 and 10PM PDT on May 18
2. Messages sent before 6PM PDT on May 18th may take up to 24 hours to migrate to the new siteWe have been planning for this transition for quite some time.

While we anticipate it being performed successfully, there's always a remote chance something will cause us to suspend the migration.

We will post updates here as often as events dictate. If you have any questions, please don't hesitate to reach our support team. You can find email links on our contact page. 

Eyejot systems operational

Our emergency maintenance work following an unexpected loss of both primary and backup power has been completed and the Eyejot systems have been restored to their operational state. Beside the inconvenience to you, our customer, we were disappointed that the power failure broke some records of ours. Some of servers had been operating, non-stop, for more than three (3) years!

Our data center is located in downtown Seattle in the Westin building - one of the major "meet-me" points for data traffic in the Pacific NW. The failures were a result of the building electrical systems going through tests that, unfortunately, caused a cascading error that resulted in our co-location provider's uninteruptable power supply (UPS) failing - taking down not only our site, but many others.

We hope to have our entire platform moved over to cloud resources managed by Amazon within the next few weeks. We're eager to complete this important migration so that we can introduce our mobile applications and increase capacity for all users.

Power outage impacting site

The building in downtown Seattle which houses our data center, and many other data centers, was performing electrical tests this evening. The testing didn't go as planned and took out the UPS that services the floor where our servers are located.

The Eyejot site is currently down. System recovery efforts have been initiated.

We regret any inconvenience this may have caused you and will do our best to restore service as quickly as possible.

Google Voice and Video Service Conflicts for OS X

We've heard reports from some Mac OS X users that Eyejot stopped working for them. Specifically, that they were unable to see themselves using their built-in USB webcam. The problem may be related to some incompatibilities between Google's voice and video tools and Adobe's Flash.

Symptoms have included users no longer seeing their USB webcam device (indentified in 10.6 as "built-in iSight") in their list of video devices or it, simply, not working.

A conversation thread on the Apple discussion and support site describes the problem and offers a solution. We've observed the problem and discovered that by running Google's own uninstaller for these programs that the problem is quickly rectified.

Here's a short set of steps to follow to try this out (note: this may interfere with Google's voice and video tools operating properly - but we're here to talk about Eyejot!):

1. Close any open web browsers
2. Open up a Finder window
3. Press SHIFT + COMMAND + G (this is the goto directory command)
4. Enter in the directory: /Library/Application Support/Google
5. Double-click on the uninstaller program found in that folder

That should uninstall the conflicting resources. Our testing showed that no reboot was required and that proper use of the webcam by Adobe Flash and Eyejot was immediately restored.

Native iPhone app for Eyejot coming soon!

We're pleased to announce that a native iPhone app for Eyejot has been under development and will be available soon. The application provides convenient access to the Eyejot video inbox and makes it easy to record new video messages using the built-in camera. Support for the front-facing camera is available on the iPhone 4 and the new iPod Touch.

We're in the midst of some important service upgrades that will provide expanded capacity and performance enhancements. Once those are complete we plan to make the iPhone app readily available. We also plan on offering versions of our application on the Android and Windows Mobile 7 platforms. We'll provide additional information soon. Stay tuned!

Adobe releases a 64-bit version of their Flash Player

 Adobe has released a 64-bit preview version of their popular Flash player, code named "Square." We gave it quick spin under Apple's OS X on one of our Macbook PROs and it performed well. While completely unscientific, our observations suggested that it appeared to come up and render Eyejot's interfaces quite quickly.

If you like living on the edge, give it a try. You can download it from here.